Delete your account.
You can delete your Leadership Playbook account and its associated data at any time — from inside the app, or by requesting it here. You do not need to reinstall the app to make a request. Other privacy choices, including exporting your data, are set out below.
Leadership Playbook · Operated by Nexum Coaching (ProHealthyx, KvK 88766756)
Option 1 — Delete from inside the app
This is the fastest route and completes immediately.
- Open Leadership Playbook and sign in
- Go to Settings (or your profile / account area)
- Select Delete account
- Confirm when prompted
Your account and associated data are removed as described below. If you signed in with Apple, the app also revokes the Apple authorisation as part of deletion.
Option 2 — Request deletion by email
If you have already uninstalled the app, cannot sign in, or would simply prefer to ask us, send a deletion request and we will action it for you.
Email info@nexumcoaching.com with the subject line “Leadership Playbook — Account deletion request”, and include the email address associated with your account so we can identify it.
We confirm receipt and complete verified requests within 30 days, normally much sooner. There is no charge.
We may need to confirm that the request comes from the account holder before deleting anything. This is to protect you — it prevents someone else deleting your reflections.
What is deleted
When your account is deleted, the following are removed:
- Your user account, profile and preferences
- Authentication information, including Google or Apple sign-in links
- All reflections, titles, descriptions, answers and transcriptions
- Commitments, practices, reminders and reviews
- Saved insights and AI conversation history
- Pressure, energy and intensity ratings, behaviours, tags and themes
- Operational error records linked to your account
- Password-reset records
Temporary audio recordings are already deleted immediately after transcription and are not stored beyond that point.
What may be kept, and why
We keep only what the law requires us to keep:
| Data | Kept for | Why |
|---|---|---|
| Invoices and payment records, if you ever paid for a service | 7 years | Statutory bookkeeping obligation under Dutch tax law |
| Backup copies held by our infrastructure providers | Until overwritten by the provider’s normal backup cycle | A technical consequence of backups; these are not restored for ordinary business purposes after a valid deletion request |
Nothing else is retained. Your reflections are not kept, anonymised, or reused.
If you are also a coaching client
Leadership Playbook is separate from a coaching engagement. Deleting your app account does not affect coaching records, and deleting coaching records is a separate request. Content you entered into the app was never shared with Nexum as coaching material in the first place.
To ask about coaching records as well, say so in your email and we will handle both.
Other privacy choices
Deleting your account is not the only control you have. You can also do any of the following, at any time, without deleting anything.
| You want to | How |
|---|---|
| Get a copy of your data | Use the export option inside Leadership Playbook, or email us and we will send it to you |
| Delete individual reflections rather than the whole account | Delete them directly in the app |
| Correct something inaccurate | Edit it in the app, or email us for anything you cannot change yourself |
| Stop using voice recording | Type your reflections instead, and withdraw microphone access in your device settings |
| Stop using AI features | Simply write and save reflections without requesting an AI perspective — AI is never automatic |
| Withdraw consent for website analytics | Clear this site’s data in your browser; the cookie banner will reappear and you can decline |
| Object to or restrict processing | Email us and tell us what you would like restricted |
| Unsubscribe from the newsletter | Use the unsubscribe link in any email |
For any of these, write to info@nexumcoaching.com. We respond within one month, normally much sooner, and there is no charge.
Your full rights under the GDPR — access, rectification, erasure, restriction, objection, portability and withdrawal of consent — are set out in the Privacy Policy.
Related
Full details of what we collect, why, and how long we keep it are in the Privacy Policy — see retention periods and your rights.
Questions about any of this: info@nexumcoaching.com.